Asprise Privacy Policy

This Policy may be amended from time to time. The respective latest version of the policy at the point of time of the purchase/registration of a Asprise Software Product or Service (whichever occurs later) shall apply.

In this Privacy Policy, we describe the type of data, that we collect from you when you use our Website (listed under Asprise WebSite) and certain Asprise products and services as described in this Privacy Policy (collectively, our “services”) and how we use and disclose that data. The following definitions will be used throughout this Privacy Policy.

Definitions

Asprise Software Product: Any software product written by Asprise and licensed under Asprise’ Terms of Use, EXCLUDING software that can be used by Asprise’ software products but is not created by Asprise. This may include, but not be limited to, code that extends the functionality of a Asprise software product (e.g., a “plugin.”). Any such code is governed by its own terms and conditions and privacy policy.

Asprise Downloadable Software Product: Any Asprise Software Product that can be downloaded and installed on a machine.

Asprise Software as a Service: Any Asprise Software Product that is offered as a hosted solution, where the software is installed and maintained by Asprise and provided to you as a service.

Asprise Website: Any website that is the property of Asprise, including but not limited to everything hosted under the top-level domains Asprise.com, Asprise.net, Asprise.org, Asprise.ru, kotl.in, and kotlinlang.org.

Asprise Account: An account created and stored on Asprise Servers which contains your first name, last name and email. It is accessed via a username and password.

Why We Collect Data

We collect data for various reasons, such as:

To provide you with software, services or information. We may collect data that identifies you as an individual or company, which is required to provide you with the software, support, and services that you have requested. To receive the software, support and services, you explicitly fill in the data, whether you purchase a Asprise Downloadable Software Product, purchase Asprise Software as a Service, use our support forums, sign up for a Asprise Account, register for a webinar, participate in a survey, and/or subscribe to receive marketing and/or technical information and content. We may use third-party service providers to assist us in provisioning our services to you or in our operations. For example, we may use third party service providers to provide data storage and backup services.

To check for license validation and updates. Some Asprise Downloadable Software Products regularly check for software updates and/or license validation.

To improve our offerings based on usage. We collect data based on your use of our products and services, and we do not associate this data with your name. We use this data to better understand usage patterns of our products and behavior of our collective audience. At times we may share this information in aggregated anonymous form with third parties. Collection of data based on your use of Asprise Downloadable Software Products is done only if you permit it.

To promote and market our products. We may use feedback that you provide voluntarily on our products or services. As permitted by applicable law, we may use this in the form of quotes or in other ways in accordance with the Asprise Terms of Use. We also may use data that we collect and aggregate to assist us in determining appropriate marketing and advertising for our products and services. In doing so, we may share aggregate data with third parties to assist us with these efforts. We also may use third party service providers to assist us with our email marketing; in that case, the third party service provider will have access to your email address, your name, and other information necessary to engage in the marketing.

To provide technical support. We may need to ask you for data to process your support request, especially if it requires accessing your account or other data that you already have provided to us. We may have to access and/or request a failure code, which may contain personal data of the user who reported the failure. You hereby expressly consent to the collection and storage of this data.

As required by law. We may use and disclose your personal data where required by law, such as in response to a court order, valid subpoena, or other legal process.

To protect our rights and interests and the rights and interests of other users. We may use and disclose your personal data where we believe, in our sole judgment, that it is appropriate to do so to protect our rights and interests and the rights and interests of other users of Asprise Software Products or services, or where we believe there has been a violation of this privacy policy that could affect the interests of Asprise or its customers.

Business Transfers. If we are acquired by or merged with another entity, if substantially all of our assets are transferred to another entity, or as part of a bankruptcy proceeding, or other business transfer, we may transfer the information we have collected from or about you to the other entity.

Third Party Service Providers. We use third party service providers as discussed in this section. We also use third party service providers in other circumstances; a complete list of the reasons in which we use third party service providers can be found here.

What We Collect

What we collect depends largely on the interaction that takes place between you and Asprise, most of which can be categorized under the following:

PURCHASING Asprise SOFTWARE PRODUCTS

When you purchase a Asprise Downloadable Software Product or sign up for Asprise Software as a Service, we collect information to process your payment and create your customer account. This information includes name, email address, physical address, telephone number, and company name where applicable. We retain the last four digits of your credit card to allow you to identify the card used for future purchases. We use a third-party service provider to process your credit card transactions. These third parties are governed by their own agreements.

USING Asprise DOWNLOADABLE SOFTWARE PRODUCTS

When downloading and installing purchased software, you need to provide the software with identifiable information such as your Asprise Account or Licensing information. On installation and execution, the software may send Asprise certain information, including product version, product edition, and information about the operating system and/or environment. A unique, randomly-generated ID, which does not contain any license or other personally identifiable information, is also used to distinguish instances. The software can also check for available updates, as well as available updates for plugins or components. In addition it can check for license validation, either using the license key or your Asprise Account details. Some software products can also use license information to inform you of the availability of applicable updates.

If you opt in to anonymous data collection through the software product (which is distinct from data collection on the website through cookies and other tracking technologies, as discussed below), the software may electronically send information to Asprise related to your usage of the application’s features.

SIGNING UP FOR WEBINARS, NEWSLETTERS AND/OR MARKETING MATERIAL

When you sign up for webinars, newsletters and/or other marketing materials, we collect information about you. This includes personal details such as name, email address, company name and possibly other information relevant to the offerings, such as technology interests.

Cookies and Other Tracking Technologies

We, and our third party service providers, use cookies and other tracking technologies on our Website and client portals (collectively our “Website”). We use these tools to identify you when you visit our Website, to provide you with a good experience when you browse our Website, to improve our Website and the services that we provide, for analytics purposes, for targeted advertising, and as discussed in this section.

YOUR CONSENT/WITHDRAWING CONSENT

By continuing to use our Website, you are agreeing to the placement of cookies on your computer by us and our third party service providers. You may withdraw your consent at any time.

If you do not wish to accept cookies in connection with your use of this Website, you must stop using our Website and disable cookies via your browser settings for this Website or globally (see below). Please note that disabling cookies will affect the functionality of our Website, and may prevent you from being able to access certain features on our Website.

THE TECHNOLOGIES WE USE

Cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our Website. There are two types of cookies:

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie. Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our emails are forwarded.

FIRST AND THIRD-PARTY COOKIES

In relation to whether a cookie is 'first' or 'third' party refers to the domain placing the cookie.

First-party cookies are those set by a website that is being visited by the user at the time (e.g., cookies placed by us). Cookies placed by Asprise are used when creating an account, identifying yourself using Asprise Account, purchasing products using the e-store, as well as using any of our services, including but not limited to, our issue tracker, blogs and discussions forums, newsletter sign-up, etc. At times we may also use cookies for testing out new features of our web site and/or services to a subset of our audience.

Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

HOW TO DELETE AND BLOCK OUR COOKIES

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

WHAT COOKIES DO WE USE AND WHY?

Generally our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.

MORE INFORMATION ABOUT COOKIES

ALL ABOUT COOKIES

Useful information about cookies can be found at:

http://www.allaboutcookies.org/

INTERNET ADVERTISING BUREAU

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:

http://www.youronlinechoices.eu/

DO NOT TRACK

Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking by disabling cookies in your browser. However, by doing so we cannot guarantee the correct behaviour of the services we provide to you.

LINKS

At times Asprise’ Websites and/or Asprise Software Products may contain links to other external non-Asprise sites. Asprise is not responsible for the privacy practices or content of such linked Websites.

Children

Our products and services are not designed for children under the age of 13. If we discover that a person under the age of 13 has submitted information directly to us, we will endeavor to delete the information from our systems.

Data retention, withdrawal of approval, access to data

If at any time you choose to cease using Asprise Software Products, you may ask for your data to be removed from our servers by writing to us. We may retain your information if it is required to comply with legal obligations and/or defense in case of violation of our Terms of Service and/or Privacy Policies. We may also have copies of your information in backups made for security purposes, but these backups will not be accessible as separately delineated information. Please note, however, that you must retain a copy of all data that you have placed on our servers in the case of any loss; further, if you cease using our software and/or services, we will not be responsible for retention of any of your data.